You can return the item(s) that are faulty or if you have changed mind at the time of delivery without incurring any extra cost provided that the items are returned there and then on our delivery vans. If within 14 days (See right to cancel) you want to return the items, you will have to bear the direct cost of returning the goods to our warehouse.
To assist in this matter, we offer a subsidised collection service. The fee is £60 plus any large item and/or postcode surcharges that may apply. Any returned items must be in an unused and re-saleable condition.
You will only be liable for any diminished value of goods resulting from the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.
Please note our returns and refunds policy does not apply to business customers. It is the responsibility of the business to ensure that the products purchased meet the standards required for the environment in which they will be used.
If the items are damaged or worn, we can only repair and sell the items on as second hand and then refund to you the net proceeds of this sale. A full refund (net of any appropriate delivery and collection fees) can only be given when the items have been returned to our warehouse in an unused and undamaged condition. Refunds will be processed after the items have been returned to us and may take up to 14 working days.